Privacy Policy

Hello,

Hope you're doing well! We’re in the process of enabling 2-way texting for our services, and as part of compliance, we need to add a few policy sections to our website.

Below, you’ll find the required sets of content covering our Privacy Policy and Acceptable Use Policy. These need to be added to our site in a way that’s visible and accessible to users. Here’s what to do:

Please add the following sections to our existing Privacy Policy page:

These should be placed near the bottom of the page, ideally under any existing communication or data usage clauses.

If the website does not have Privacy Policy page, please create one.

Once this has been added to the Privacy Policy page, please send me the link so I can double check. 

Thanks so much!

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       By providing your mobile phone number to Coastal Tree Service  (“Coastal Tree Service”), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems.         Message frequency may vary based on your interaction with Coastal Tree Service. Standard message and data rates may apply. Please contact your mobile carrier for details.        

     You may opt out of receiving SMS messages from Coastal Tree Service at any time by replying “STOP” to any SMS you receive. Upon sending “STOP,” we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.  You may also request to opt out by contacting us directly at the email address listed on this site.        

       Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. Coastal Tree Service will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you’ve consented to receive.        

       Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.          You can view our Acceptable Use Policy below.        

       This Acceptable Use Policy (the “Policy”) outlines the rules governing the use of messaging and communication services (“Services”) provided by Coastal Tree Service (“Coastal Tree Service,” “we,” “our,” or “us”). By using our Services, you agree to comply with this Policy. Failure to comply may result in suspension or termination of access to Services.        

Obtaining Consent:
       You must obtain express consent from individuals before sending any SMS, MMS, or other electronic messages. This includes:        

• A clear, affirmative opt-in (e.g., checking a box or submitting a web form). 
• Disclosure of the type and frequency of messages. 
• A link to this AUP and our Privacy Policy. 

       You must retain a record of consent, such as a timestamp or signed agreement.        

“By checking this box, you consent to receive text messages from Coastal Tree Service regarding your account and services. Up to 10 msgs/month. Msg & data rates may apply. Reply STOP to opt out. Consent is not a condition of purchase. See our Privacy Policy and Terms of Use.” 

Users can revoke consent at any time by replying with standard opt-out keywords (e.g., “STOP”, “UNSUBSCRIBE”). One final message may confirm opt-out. No further messages may be sent without new consent. 

All outbound messages must clearly identify Coastal Tree Service as the sender, unless they are part of an ongoing conversation initiated by the recipient. 

You may not use our Services to send or facilitate content that includes: 

• Advertising or promotional messages without explicit user consent 
• Purchased phone lists or shared third-party consents 

• Child exploitation material 
• Hate speech or incitement to violence 
• High-risk financial services (e.g., payday loans, crypto schemes) 
• Debt relief or credit repair services 
• Cannabis, CBD, or other controlled substances 
• Prescription drugs without a license 
• Gambling or betting content 
• "Make-money-fast" or deceptive income claims 

• Sexually explicit material 
• Hate-based content 
• Alcohol promotions 
• Firearms and ammunition sales 
• Tobacco or vaping products 

• Phishing or impersonation 
• Malware, spyware, or viruses 

You may not: 

• Use URL shorteners from shared public domains (e.g., Bit.ly) 
• Misspell keywords or evade detection filters intentionally 
• Send similar messages from multiple numbers (“snowshoeing”) 
• Alter headers or spoof sender identity 

If you send recurring messages, you must: 

• Inform users of the frequency 
• Include regular reminders about opt-out options 
• Reconfirm consent periodically as required by law 

Violations of this Policy may result in: 

• Warning or temporary suspension 
• Termination of access to messaging services 
• Reporting to telecommunications carriers and regulatory bodies 

We reserve the right to amend this Policy at any time. Continued use of the Services indicates acceptance of the most current version. 

We do not share SMS opt-in information with third parties for marketing purposes. Mobile numbers will only be used for the purposes explicitly consented to, in accordance with our Privacy Policy.  For questions about this Policy, contact us at the email address listed in the footer of this website. 

These SMS Terms & Conditions govern the SMS/text messaging services (“Messaging Services”) provided by Coastal Tree Service, (“Coastal Tree Service,” “we,” “our,” or “us”). By opting into our Messaging Services, you agree to these Terms. 

Coastal Tree Service

By opting in, you may receive: 

• Appointment reminders 
• Account notifications 
• Product or service updates 
• Customer support communications 
• Promotional and marketing messages (only if consented to) 

Message frequency varies based on your interactions but will not exceed 15 messages per month unless otherwise specified at opt-in. 

Standard message and data rates may apply. Please contact your carrier for details. 

Text “STOP” to cancel at any time. You’ll receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. 

• Text HELP for assistance 
• Email: Listed in the footer of this site
• Call: Phone number listed in the footer of this site

Your number and opt-in information will never be sold or shared for third-party marketing. See our Privacy Policy for details. 

These terms may be updated from time to time. Continued use of the Messaging Services after any changes constitutes your agreement to those changes.